Shipping policy

Shipping Policy

Last updated: October 19, 2026

This Shipping Policy applies to orders placed directly through VseeBox Store at https://vseeboxnet.com. VseeBox Store is operated by Four Oceans Trading LLC.

Shipping Destination

We currently ship to eligible addresses in the 50 U.S. states and Washington, D.C., including Alaska and Hawaii.

Order Processing

Orders placed before 4:00 PM Pacific Time (PT) on a business day are generally processed and dispatched that day (0 business days of handling). Orders placed at or after the cutoff, on weekends, or on U.S. federal holidays are generally processed on the next business day. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders are fulfilled from our Portland, Oregon fulfillment location:

FourOceans Tech
6880 NE 79th Ct
Portland, OR 97218
United States

Delivery Estimates

After the carrier accepts the package, estimated transit time is 2–5 business days for the continental U.S., Alaska, and Hawaii. We generally ship through USPS, UPS, or FedEx. The carrier used for an order may vary.

Order processing time is separate from carrier transit time. Orders placed after the daily cutoff may arrive later than orders placed before it.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, incorrect or incomplete address information, transportation disruptions, holidays, or other circumstances outside our reasonable control.

Shipping Charges

Standard shipping to eligible United States addresses is provided at no additional charge.

Tracking

When your order ships, we will send a shipping confirmation to the email address provided at checkout.

The shipping confirmation will include a tracking number when tracking is available from the carrier.

Please allow up to 48 hours after shipment for tracking information to become active or update in the carrier's system.

Address Changes

Please carefully review your shipping address before placing an order.

If you need to request an address correction, contact us as soon as possible:

Email: sales@vseeboxnet.com
WhatsApp: +1 (326) 240-2000

We cannot guarantee that an address can be changed once order processing, fulfillment, or shipment has begun.

Customers are responsible for providing complete and accurate delivery information.

Delayed, Lost, or Damaged Packages

If tracking has not updated for five business days, or your package has not arrived within the estimated delivery window, please contact us with your order number so we can review the shipment and assist with an appropriate resolution.

If your package arrives with visible shipping damage, please retain the original packaging and provide clear photographs of the package and product.

This information may be required so that we can assist with the carrier and determine an appropriate resolution.

Incorrect or Undeliverable Addresses

If a package is returned because the shipping address provided at checkout was incomplete, incorrect, or undeliverable, please contact us so we can review the order and available reshipping options.

Additional shipping charges may apply where a new shipment is required due to incorrect or incomplete address information provided by the customer.