Welcome to VseeBox Store Customer Support. We're here to help with product questions, orders, shipping, returns, warranty inquiries, and hardware troubleshooting.
Please contact us using one of the options below. Our team will be happy to assist you.
Contact Our Support Team
Email Support
For product information, order inquiries, returns, refunds, or after-sales assistance, please email our customer service team.
Email: sales@vseeboxnet.com
WhatsApp Support
Need assistance with your order or device? You can also contact our team directly through WhatsApp.
WhatsApp: +1 (326) 240-2000
Customer Support Hours
Monday – Sunday
9:00 AM – 9:00 PM Pacific Time (PT)
We aim to respond to messages as quickly as possible during support hours. Messages received outside these hours will be reviewed during the next support period.
Order & After-Sales Assistance
Our customer service team can help with:
- Product specifications and compatibility
- Order confirmation and tracking
- Shipping and delivery questions
- Returns, exchanges, and refunds
- One-year limited hardware warranty inquiries
- Hardware setup and troubleshooting
To help us assist you efficiently, please include your order number, the product model, and a brief description of your question or issue.
For hardware problems, photographs or a short video of the issue may help our team provide a faster resolution.
Shipping, Returns & Warranty
Free U.S. Shipping: Standard shipping is free for eligible U.S. orders, with estimated carrier transit of 2–5 business days after dispatch.
30-Day Returns: Eligible products may be returned within 30 calendar days after delivery, subject to our Return and Refund Policy. Return shipping fees may apply to customer-initiated returns.
1-Year Limited Hardware Warranty: Eligible devices are covered for qualifying hardware malfunctions under normal use.
Please contact our support team before shipping any item back for return or warranty service. Return authorization and instructions are required.
Business Information
Store Name: VseeBox Store
Operating Company:
Four Oceans Trading LLC
Registered Business Address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Please note that this is our registered business address, not a product return address. Contact customer support for authorized return instructions.
Privacy & Security
For your security, please do not send payment card numbers, account passwords, or other sensitive payment information by email or WhatsApp.
Thank you for choosing VseeBox Store. We appreciate your business and look forward to assisting you.