Refund policy

Last updated: September 5, 2026

This Return and Refund Policy applies to products purchased directly from VseeBox Store at https://vseeboxnet.com. VseeBox Store is operated by Four Oceans Trading LLC.

30-Day Return and Exchange Period

You may request a return or exchange within 30 calendar days after the date your order is delivered, as shown by the carrier's tracking information.

Opened products may be returned if they remain undamaged, complete, and in resalable condition. To qualify, the product must be returned in its original packaging with all accessories, cables, manuals, parts, and other items originally supplied with the order.

Products showing physical damage, misuse, liquid exposure, unauthorized repair or modification, missing parts, or other customer-caused damage do not qualify for a standard return.

How to Request a Return

All returns require prior authorization. Before sending anything back, email sales@vseeboxnet.com and provide:

Your full name;
Your order number;
The product you want to return or exchange;
The reason for the request; and
Photographs or video if the product is damaged, defective, or different from what you ordered.

After approving the request, we will provide return instructions. Returns sent without prior authorization may be delayed or refused.

Return Address

Authorized returns are sent to:

Four Oceans Trading LLC — Fulfillment & Returns
6880 NE 79th Ct
Portland, OR 97218
United States

Please do not send a product to the return address until you have received return authorization from our customer service team.

Return Shipping Costs

If you return a product because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping cost.

If we confirm that a product arrived damaged, has a hardware malfunction, or is different from the product ordered, Four Oceans Trading LLC will cover the authorized return shipping cost.

Any original shipping charge paid with the order will be refunded when the return is approved. We do not charge a restocking fee.

When you arrange return shipping yourself, use a trackable service and retain the receipt. We are not responsible for a return package until it is delivered to our authorized return location.

Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery. A product that arrives damaged, has a hardware malfunction, or is different from the product ordered must be reported to sales@vseeboxnet.com within 7 calendar days after delivery.

Keep the product, packaging, accessories, and shipping materials while we review the issue. We may request photographs, video, troubleshooting information, or the product serial number.

Refunds

We will inspect the returned product after it is received. We will then notify you by email whether the refund has been approved.

An approved refund will be issued to the original payment method within 5–7 business days after the returned product has been received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Exchanges

Eligible products may be exchanged within 30 calendar days after delivery. Exchanges are subject to product availability and the same condition requirements that apply to returns. If the requested replacement is unavailable, we may issue a refund instead.

Order Cancellations

You may request cancellation before the order has shipped. Contact us as soon as possible at sales@vseeboxnet.com. We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed after fulfillment has begun. An order that has already shipped must be handled under the return procedure above.

One-Year Limited Hardware Warranty

Our products include a one-year limited hardware warranty beginning on the delivery date. The warranty covers a hardware malfunction arising during normal and intended use.

The warranty does not cover customer-caused or human-caused damage, including accidental impact, liquid damage, misuse, improper installation, unauthorized repair, unauthorized modification, or damage caused by use outside the product's documented specifications.

To request warranty service, contact sales@vseeboxnet.com with your order number, a description of the issue, and any requested supporting photographs or video. Warranty service may involve troubleshooting, repair, replacement, or another remedy permitted by applicable law.